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Payment Terms & Compliance

Cancellation & Refund Policy

Effective Date: September 19, 2026 · Entity: Werkora Technology (Proprietor: Abhishek Kumar) · GSTIN: 09FKRPK3676J1Z9

STRICT NO-REFUND POLICY NOTICE:

Werkora provides a 1-month (30 days) evaluation trial for a one-time fee of ₹999 for every new workspace to ensure customers can thoroughly evaluate all 19 manufacturing modules before making any quarterly or annual commitment. Once any payment (including the ₹999 trial fee, subscription fees, license fees, setup charges, or user unit allocations) is processed through our payment gateway (Razorpay Software Private Limited) or via direct bank transfer, ALL PAYMENTS ARE STRICTLY FINAL AND 100% NON-REFUNDABLE. No refunds, partial refunds, or pro-rata credits will be granted under any circumstances.

1. Overview & Commercial Scope

This Cancellation and Refund Policy applies to all commercial transactions, digital subscription licenses, factory unit expansions, and support packages purchased on Werkora ("werkora.in"), operated by Werkora Technology (Sole Proprietorship of Abhishek Kumar, GSTIN: 09FKRPK3676J1Z9).

By initiating a payment, subscribing to an ERP tier, or providing payment credentials on our platform, you explicitly acknowledge, agree, and accept the terms of this Policy without reservation.

2. 1-Month Paid Trial (₹999) & Evaluation Prior to Long-Term Commitment

To assist organizations in verifying whether Werkora meets their production scheduling, inventory tracking, dispatch, and compliance requirements:

  • Every organization can activate an unconstrained 1-month (30 days) trial period with complete access to all 19 ERP modules for a one-time fee of ₹999.
  • Dedicated cloud workspace infrastructure and database provisioning are initiated immediately upon receipt of the ₹999 trial payment.
  • Customer organizations are expected to test bill of materials (BOM), work orders, job cards, and GST invoice generation within this 1-month (30-day) evaluation period.
  • Because complete product capabilities and compute infrastructure are delivered immediately upon activation, the ₹999 trial fee and all subsequent subscription payments are 100% non-refundable.

3. Strict No-Refund Policy

In accordance with commercial software industry standards for cloud-hosted B2B enterprise software and our stated business terms:

  • No Refunds for Active Subscriptions: All payments made for Quarterly (3-Month), Semi-Annual (6-Month), Annual (12-Month), or Enterprise plans are immediately allocated toward cloud compute, dedicated PostgreSQL infrastructure provisioning, data security pipelines, and ongoing platform maintenance. Consequently, payments once made cannot be refunded.
  • No Pro-Rata or Partial Period Credits: If you discontinue using the Service or choose to cancel your account midway through an active billing cycle, no pro-rated refund will be issued for the remaining unused days, months, or quarters.
  • No Inactivity or Disuse Claims: Lack of login activity, organizational restructuring, or failure to integrate existing accounting systems does not entitle any tenant to a refund or retroactive billing adjustment.
  • Statutory GST Treatment: Goods and Services Tax (GST at 18% under SAC 997331 / 998314) collected on payments is immediately deposited with the statutory tax authorities of India. Tax once remitted cannot be claimed as a refund from Werkora Technology.

4. Subscription Cancellation Policy

While past payments are non-refundable, you maintain complete autonomy over future subscription renewals:

  • Self-Service Cancellation: Workspace Administrators can cancel their recurring subscription at any time by navigating to Settings > Billing & Subscriptions within the application.
  • Email Cancellation Request: Alternatively, you may submit a formal cancellation request from your registered workspace owner email to support@werkora.in at least 3 business days prior to your renewal date.
  • Effect of Cancellation: When a cancellation is requested, your subscription will not renew for the subsequent billing cycle. Your operational ERP access will remain active with full privileges until the exact expiration date of your current paid billing period.
  • Data Export Upon Expiration: Following the end of the paid term, you retain a 30-day grace period to export all inventory, sales, production, and tax ledger records via standard CSV/JSON data export utilities before workspace archival.

5. Technical Duplicate Transaction Resolution

In the rare event of a technical network timeout or banking gateway anomaly where a customer's account is debited more than once for the exact same order or invoice:

  • Customer must notify us within 7 business days of the transaction by emailing support@werkora.in with the transaction reference IDs, bank debit SMS/statement screenshots, and workspace details.
  • Upon verification with our payment gateway partner (Razorpay Software Private Limited), the duplicate excess charge will be reversed directly to the original payment source (bank account, credit/debit card, or UPI) within 5 to 7 working banking days as per standard Reserve Bank of India (RBI) clearing guidelines.

6. Contact & Billing Support

For any billing inquiries, invoice reconciliation, or subscription management questions:
Werkora Technology
Attention: Billing & Accounts Department
Email: support@werkora.in
Address: 50, Block Z, Sector 12, Noida, Gautam Buddha Nagar, Uttar Pradesh - 201301, India
Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST

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