1. Statutory Legal Identity
| Trade Name | Werkora Technology |
| Legal Name of Business | Abhishek Kumar |
| Constitution of Business | Proprietorship |
| GSTIN / UIN | 09FKRPK3676J1Z9 |
| GST Status & Taxpayer Type | Active · Regular |
| State / Tax Jurisdiction | Gautam Buddha Nagar Sector-8, Uttar Pradesh (Center: Division I, Range 5, Meerut Zone) |
| Primary Service SAC Codes | 997331 (Software Licensing), 998314 (IT Design & Development) |
2. Support & Escalation Matrix
For technical queries, trial onboarding, or payment reconciliation, we provide structured support channels:
- Level 1 - General Support: Email support@werkora.in for general inquiries, trial extensions, bug reports, and account questions. SLA: Within 24 business hours.
- Level 2 - Billing & Invoicing: Email support@werkora.in with subject line "Billing Support" along with your Order ID or GSTIN. SLA: Within 24 business hours.
- Level 3 - Enterprise & Architecture: Dedicated technical account manager assigned to on-premises and custom multi-factory tenants.
3. Statutory Grievance Redressal (DPDPA 2023)
Under Section 12 of the Digital Personal Data Protection Act, 2023, data principals may contact our statutory Grievance Redressal Officer regarding personal data processing or privacy rights:
Grievance Redressal Officer
Werkora Technology (Proprietorship of Abhishek Kumar)
Email: support@werkora.in
Postal Address: 50, Block Z, Sector 12, Noida, Gautam Buddha Nagar, Uttar Pradesh - 201301, India
Statutory Timelines: Acknowledgment within 48 hours · Resolution within 30 days