1. Scope of Digital Delivery
This Shipping & Digital Delivery Policy governs the fulfillment and delivery of software licenses, subscription plans, user unit quotas, and support services purchased on Werkora ("werkora.in"), operated by Werkora Technology (Sole Proprietorship of Abhishek Kumar, GSTIN: 09FKRPK3676J1Z9).
Our business operations fall under the following statutory Service Accounting Codes (SAC):
- SAC 997331: Licensing services for the right to use computer software and databases
- SAC 998314: Information technology design and development services
- SAC 998313: Information technology consulting and support services
- SAC 998315: Hosting and information technology infrastructure provisioning services
- SAC 998319: Other information technology services nowhere else classified
2. Delivery Mechanism & Timeline
| Purchased Item | Delivery Method | Turnaround Time |
|---|---|---|
| New Workspace Trial | Instant browser redirect & welcome email | Immediate (< 60 seconds) |
| Subscription Plan (3, 6, 12 Months) | Automated payment capture & digital license unlocking | 5 to 15 minutes post-payment |
| GST Tax Invoice | PDF invoice dispatched to registered billing email | Within 2 hours of payment capture |
| Enterprise Dedicated Cloud | Dedicated cloud instance provisioning & enterprise onboarding via engineering team | 1 to 2 business days per contract SLA |
3. Delivery Confirmation & Proof of Fulfillment
Delivery is considered successfully completed when:
- The payment is captured and authenticated by Razorpay Software Private Limited.
- The tenant organization status in our database is upgraded from trial/inactive to active paid status.
- A transaction confirmation email containing the payment ID, invoice link, and subscription period is dispatched to the customer's registered email address.
4. Delivery Issues & Access Troubleshooting
If your payment has been deducted but you have not received confirmation or your workspace has not unlocked within 15 minutes:
- Check your email spam, promotional, or updates folders for emails from
support@werkora.in. - Verify that your payment shows as "Success" on your bank or UPI application.
- Contact our customer support desk at support@werkora.in with your Razorpay Payment ID or Order ID. Our engineering team will manually verify and unlock your workspace within 2 to 4 business hours.
5. Contact & Support Details
For any questions regarding fulfillment or electronic delivery:
Werkora Technology
Attn: Operations & Customer Success
Email: support@werkora.in
Registered Address: 50, Block Z, Sector 12, Noida, Gautam Buddha Nagar, Uttar Pradesh - 201301, India
Operating Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST